Get to know Let’s Chat
Our Main Services
We can help you with just one of the below OR a combination of all of them.
Salesforce Sales Cloud implementation/admin Support
Use our sales experience and discussions on your business needs to Customize Salesforce.com Sales Cloud to support your sales business.
Salesforce.com Service Cloud implementation/admin support
Use our customer service experience and discussions with your business to customize Salesforce.com Service Cloud. By linking Service and Sales together you get a full 360 degree view of your customer.
Customer Service Implementation/Relaunch Support
Create and implement practices that will build value in your business and drive loyalty from your customers by making it easy for them to do business with you, when they need it most.
Salesforce Sales and Service Cloud Training and Customer Service Training
Our experience in training creation and delivery gives us the ability to complete the cycle and ensure all your staff are trained and fully comfortable using their new systems. We are not just tech people, and we don’t just talk tech speak.
Why Let’s Chat?
- Salesforce certified to give you confidence in our ability
- Thousands of phone calls, chats and emails handled directly gives us the “day in the life” understanding of your agents
- Direct experience in sales give us experience in sales metrics, use cases and needs of your sales team
- Experience in BOTH sales AND service gives us the ability to create solutions that truly achieve a 360 degree view of the customer that everyone will enjoy using
Everything you need in one place
Are you a customer service leader seeking a competitive edge through effective sales pipeline or opportunity management? Or, the owner of a company who has outgrown its customer service strategy and aren’t sure where to go from here?
We can help. Request our Free Assessment which helps you gauge the strengths and limitations of your team compared to models for task type. Alternatives and varied growth paths are presented, and outcomes mapped out. Your resulting strategy excites and motivates your customer service team and sales, while revitalizing performance and results.
Feeling a little overwhelmed when it comes to available technology? We can help there, too. Let’s Chat begins with a needs evaluation and review of possible directions. Then couple those with our tech knowledge-experience to provide you with workable, realistic choices.
So, now you have a winning strategy and you’ve selected technology ideally suited to your business. Now what? Well, we can also lead, organize, and implement your new strategy and bring it all together. We can conduct vendor contract negotiations, create documentation, and provide guidance on best practices. Where would you like to start?
Customer Service Implementation Support
Customer service is the leading differentiation point between you and your competitors. It is also the place where your customers come to build a relationship with your brand and as a result can be the cause of customer churn. By doing this right, you can lead your industry and grow your business. We can show you how.
Salesforce.com Implementation Support
Know the state of your sales pipelines and the main reasons why your customers are complaining. Having a good CRM system that is well implemented and easy to use will provide you with the data you need to make the important decisions in your business.
Create and Deliver Corporate Training
Time and time again we see a lot of energy put into system design only for the people who are to use it not trained on it thoroughly enough which leads to low user adoption. With a good training plan and solid execution your users can enjoy the system and you can get the information you need to make the business decisions you need to make.