My 5 Lessons Being Head of Customer Service for shomi

My 5 Lessons Being Head of Customer Service for shomi

In 2013 I started as my journey to become the Head of Customer Service for the Rogers and Shaw (although only Rogers at the time) owned shomi. I was within the first 30 employees to join this energized and entrepreneurial team. The task was to build a customer service...

Salesforce Implementation: Where Do I Start?

Salesforce Implementation: Where Do I Start? In most cases, the reasons that a business wants to implement a solution like Salesforce is to: 1) Drive efficiency across the business and, 2) Provide insights and analytics for future business decisions. Business leads...