My 5 Lessons Being Head of Customer Service for shomi

My 5 Lessons Being Head of Customer Service for shomi

In 2013 I started as my journey to become the Head of Customer Service for the Rogers and Shaw (although only Rogers at the time) owned shomi. I was within the first 30 employees to join this energized and entrepreneurial team. The task was to build a customer service...

Salesforce Implementation: Where Do I Start?

Salesforce Implementation: Where Do I Start? In most cases, the reasons that a business wants to implement a solution like Salesforce is to: 1) Drive efficiency across the business and, 2) Provide insights and analytics for future business decisions. Business leads...

3 reasons I love this Customer Servive report

Having a great performance report that will give you actionable data, that is timely and easily identifiable, is important to your success. This means, whether you are outsourcing your customer service operations or have inhouse agents, it is important to track the...

17 Salesforce.com productivity boosters for Summer 2017

17 Salesforce.com productivity boosters for Summer 2017 Salesforce.com has complemented its already stellar Sales and (Customer) Service Cloud CRM service with 17 additional productivity boosting features.  As the top-ranked and most-used CRM in the world,...