My 5 Lessons Being Head of Customer Service for shomi

My 5 Lessons Being Head of Customer Service for shomi

In 2013 I started as my journey to become the Head of Customer Service for the Rogers and Shaw (although only Rogers at the time) owned shomi. I was within the first 30 employees to join this energized and entrepreneurial team. The task was to build a customer service...

3 reasons I love this Customer Servive report

Having a great performance report that will give you actionable data, that is timely and easily identifiable, is important to your success. This means, whether you are outsourcing your customer service operations or have inhouse agents, it is important to track the...